Support

Frequently Asked Questions

Everything you need to know about Dealdeck Work, AI credits, and how a proposal moves from draft to decision.

What is Dealdeck Work?

Dealdeck Work is an AI-assisted proposal studio for B2B freelancers and agencies. Turn a client brief into a polished proposal, share it through one private link, and track every view and decision from your dashboard.

How do AI credits work?

Each successful AI generation uses one credit. Drafting a new proposal or refining a section costs one credit, while editing, saving, sharing, and tracking never use credits.

How do I top up AI credits?

Open your dashboard, choose "Top up AI credits", pick a pack, and complete checkout. Your credits are added automatically as soon as the payment succeeds.

Do credits expire? Is there a subscription?

No. Credits never expire and packs are one-time purchases. There is no monthly fee, and no card is required to start.

How do I share a proposal with a client?

Publish the proposal from the editor to receive a private, unguessable link. Share it by email or messaging — your client can review it, request changes, or approve it without creating an account.

How does proposal tracking work?

The dashboard shows when a client first views your proposal, when it moves into review, and the final decision — accepted, declined, or changes requested — alongside your earnings and win rate.

Which languages are supported?

The interface is available in English and Bahasa Indonesia. Each proposal can be written in either language, independent of your own interface preference.

I have another question. Who do I contact?

Reach the team through the contact page — every message is read and answered.