Refunds
Refund Policy
Clear rules for AI credit purchases, so you know exactly what to expect.
Last updated: October 8, 2026
Non-refundable digital credits
AI credit packs are digital goods. Once a pack is purchased and the credits are delivered to your account, the purchase is final. Credits that have been bought or used cannot be refunded, returned, or exchanged for cash.
Exception: duplicate system charges
The only exception is a duplicate charge caused by a system error, for example being billed twice for a single checkout. If that happens, contact us and the duplicated amount will be refunded in full once verified.
How to request a refund
Email support@dealdeck.work with the transaction ID, the date and amount of the charge, and a short description of the problem. Every case is reviewed and answered within two business days.
Credits already used
Refunds never apply to credits already consumed by AI drafting. If a duplicate payment delivered credits that were partly used, the refund covers the duplicated charge only.
Payment processors
Checkout is handled by our payment processors. Refunds for verified duplicate charges are returned to the original payment method.